FAQ

Frequently asked questions

How many accounts can I have?
In GVCall you can have one account per mobile telephone number, but you can use this account on several mobile phones and change the phone number you are calling from by using the “Call from” in the menu in the GVCall app.
How can I download and install the GVCall application?
  1. GVCall for iPhone can be downloaded from the Apple iTunes App Store.
  2. GVCall for Android phones can be downloaded from the Google Play store.
I didn't receive the validation mail, what should I do?
There could be several reasons why you did not receive your validation mail. First of all check that the email address you have given us is correct. Also check your Junk/Spam folder. If you have not received the validation mail, login on the GVCall web site or in the GVCall app, change the email address if needed and then press “Resend verification link.” Your validation message will be sent to you by email.
How can I change my PIN code?
You can change your PIN code when you are logged in your “My Account” page. Select “Login options” and change to the desired PIN code. You can also change your PIN code when logged in to the GVCall app. Press the cog wheel menu and select "Change PIN". You can now sign in with your telephone number and the new PIN code.
Forgotten PIN code?
If you have forgotten your PIN code you can request for it in the GVCall App or at our web site https://www.gvcall.com/EN/MyPage/Account and you will receive it by email and SMS.
IMPORTANT! What do I do if my mobile telephone gets stolen?
If your mobile telephone gets stolen you must change your PIN code as soon as possible by going to your “My Account” page on the GVCall web site. Once you change your PIN code it will not be possible for anyone to use the service unless they have the new PIN code.
What information does GVCall have about me?
GVCall only has your phone number and your email address. Your credit card information is stored in our payment service, Adyen.
How do I know how much I have been charged for a call?
You can see the history in your GVCall My Account by selecting "Call history". There you see the different calls you have made and the cost of each call. You can also view your call history in the GVCall app by choosing "Recents".
How can I top up my account?
GVCall accepts VISA, MasterCard, AMEX and CashU. In your account page you select Top up my Account. Select the topup amount. Finish by doing the payment. In the GVCall app you can also top up with Google Play or iTunes Store depending on your device.
Are there any additional costs to this service?
Yes, you have to pay your operator a small fee for the data transfer that is incurred when you initiate a new call. If you have a data package you will not notice this usage. If you do not have a data package the charge will be approximately USD 0.01 per call. Please contact your operator to get the right information.
How is the billing calculated?
You will be charged a startup fee of USD 0.08 and then for each 60 seconds you will be charged the per minute rate applicable to the country you are calling.
Why is my credit / debit card payment not being accepted?
There are several reasons why GVCall may not be accepting your credit card payment:

For further information please read through our Terms and Conditions. If you have any questions, contact GVCall customer service.